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Where do we draw the line for Automation in CX?

Automation has always been equated with efficiency and progress. Due to the growing cost of resources and the rise of the...


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Tags: Automation, Chatbots, AI Chat Support,

The Gold Standard in 5G innovation is here!

Recently, San Francisco was abuzz with news about the Golden Bridge. No, not the iconic symbol of the city, but the Golden...


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Tags: 5G Network Services, Move from 4G to 5G services, NFV Automation,

Amplify agents to transform cx in customer service

Customer Support Representatives (CSR’s) are the bridge between customers and the company. When faced with product or...


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Tags: Chatbots, agent amplification, customer service representative,

A guide to Differentiated Pricing Models for the digital Age

The tech industry has witnessed a transformation across almost every modality, and that includes pricing. It is a crucial...


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Tags: IT service provider, differentiated pricing models, tech industry,

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications...


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Tags: Analytics, Chatbots, AI,

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