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The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020

The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun....


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Tags: Customer Experience, Digital Transformation, AI-driven automation,

Gain a Competitive Edge in Tech-Talent Acquisition and Retention

The need for exceptional tech talent in today’s cut-throat IT market is a no-brainer. But does that mean every organization...


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Tags: talent acquisition, HR strategy, employee first,

The Gold Standard in CX Innovation Is Here!

A fine line separates the good from the best, conventional from the unconventional, and laggards from the innovators. Treading...


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Tags: Digital Transformation, BIG Innovation Awards 2020, Digital CX platform,

How Brands Should Approach Personalization Barriers

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Tags: Digital Transformation, Guest Blog, Brand Strategy,

Quantum computing and AI to be among top tech trends this year

The last decade saw an unprecedented adoption of digital transformation initiatives. Technologies such as cloud, mobility, ...


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Tags: Digital Transformation, AI, 5G Network Services,

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