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CSS Corp awarded for Exemplary Resilience at the 5th Annual Pillar World Awards 2020

Every organization, at some point, will be faced with a crisis. It may be something particular to the company – or as is the...


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Tags: Exemplary Resilience, 5th Annual Pillar World Awards, CSS Corp Awards 2020

CSS Corp wins big at the Golden Globe Tiger Awards 2020

2020 was a black swan year 2020 for organizations across the globe; but amidst the challenges, we learnt how to adapt and...


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Tags: BPO Organization of the Year, CXO of the Year, Exemplary Leadership,

Invest in Costa Rica: CSS Corp Makes Rapid Strides in a Trending Location

Bienvenidos Costa Rica! This LATAM location has found its stride in becoming the go-to place for digital natives to find their...


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Tags: IT Outsourcing, Cloud Contact Center, Digital Acceleration,

COVID-19: Five Spatial Approaches to Safely Reopen

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Tags: Healthcare Data Analytics, geospatial data, Analytics Dashboard,

CSS Corp’s Top 25 Blogs of 2020

What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...


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Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...


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Tags: Guest Blog, Employee Experience, COVID19,

ImpacToons: #1 Playbook on Digital Support & Enterprise IT

As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...


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Tags: Enterprise IT, Business in the New Normal, ImpacToons,

All-in-One still a Game Changer for Call Centres in the Cloud

According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle...


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Tags: Guest Blog, Call Centre Industry, All-in-One,

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...


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Tags: operational resilience, Contact Center Management, contact center operations,

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