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Mapping Your Digital CX Journey is Like A Road Trip

CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...


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Tags: Customer Experience, Customer Satisfaction, cx strategy,

Demystifying the future of digital commerce

The changing landscape of digital consumption is driving new services and experiences delivered in seconds, leading to digital...


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Tags: Marketing, Customer Experience, omnichannel,

Strategically Design Your Contact Center Remote Workforce Model

Recent contact center industry trends indicate significant growth in the number of remote employees. While some companies...


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Tags: Guest Blog, COVID19, new normal,

The era of shifting digital experience paradigms

Though digital disruption started way before the pandemic, the trajectory of digital adoption shot up significantly since the...


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Tags: Analytics, Digital Technology, Customer Experience,

Forrester Now Tech: Multicloud Managed Services Providers, Q4 2020

Forrester Now Tech report on MultiCloud Managed Services Providers, Q4 2020 mentioned CSS Corp in its overview of 31...


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Tags: Cloud Services, Infrastructure Operations, Cloud Infrastructure,

CSS Corp Wins Gold Stevie® Award—Company of the Year

CSS Corp won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business...


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Tags: resilience framework, Customer Engagement, CSS Corp wins Gold,

Drive smart CX via CSS Corp’s SMART Mobility services

The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments...


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Tags: Mobility, Artificial Intelligence, Digital Transformation,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

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