Cloud Computing, Enterprise Cloud, Qualtrics, Cloud Solutions, AWS

future of the cloud

Second Decade of Cloud Computing

From the era of affordable computing in the ‘80s to the present era of software available as a service, there has been consistent progress in technology and how we use technology. These technology leaps have led to companies delivering superlative...

Digital Technology, CIO, Digital Transformation

CIO in the digital age

5 Key Items on A CIO’s Checklist in the Digital Age

Security Services, Testing Services, Mobility, Mobile Security, Mobile

Mobile Application security

Critical Activities to Test Mobile Application 

Security 

In the wake of the frantic use of mobile devices, many organizations across the world have launched their own applications. However, one key area that's often overlooked is that of mobile application security and  privacy of...

Analytics, Tech Support, Artificial Intelligence, Customer Experience, Customer Success, Chat Support

AI Powered Chat Support

AI Powered Chat Support: Revolutionizing Customer Service

 

Shift Left Testing

How Shift Left Affects Application Development & Testing Organizational Structures

In the world of software development, shift left, as the name indicates, refers to the practice of performing certain activities early in the Software Development Life Cycle (SDLC), compared to earlier....

Global Technical Support

Why Global Technical Support is Important

We live in a globalized world even without stepping out of our homes. We search via Google, shop from Amazon, order a cab from Uber, and all of this we do on our smartphones. These global companies serve customers all over the world, and no...

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital...

Analytics

Business Intelligence (BI) and Business Analytics (BA) Trends

 

Digital Technology

Digital Transformation Framework for Business Success

 

Cloud Services

10 Strategies to Modernize Customer Support Operations

While it's certainly been overused, the old saying is still very true – the customer truly is king. Most organizations struggle with multiple time-consuming customer service manual processes and siloed functions that collaborate little with each other. According to Salesforce...

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