Cloud Services

Cloud computing models - Staying clear of fog, while up in the clouds

Cloud Computing is a "daily spoken" & most commonly used terminology in every forum.

Mobility

The Internet of Things – Is this the Sci- Fi we saw a decade ago?

A phenomenon that is predicted to fuel an industry worth $8.9 trillion by end of the decade, a whopping 212 billion connections, pegged to change the future of how most enterprises function—the Internet of Things (IoT)—is here to change the world.

Security Services

Governance in the digital world

Governance is critical to ensure security in the more vulnerable digital world.

Corporate Social Responsibility

Responsible recycling of e-waste

Management of e-Waste is a serious issue. Currently India is estimated to generate around 4 lakh tonnes of e-Waste annually (Toxics Link, Delhi, 2014). This e-Waste is generated by households, institutions, government offices and the corporate sector. The generation is estimated to go up...

Security Services

How NOT to be caught off guard

With the rapidly changing security threats intensity and landscape, the last decade’s strategy of defensive apps is not enough. It is time to integrate vulnerability information with security operations in the Enterprise, to ensure the strength to fight it.

Corporate Social Responsibility

Tiger conservation on the rise!

On July 29th, the world celebrated The International Tiger Day. A century ago there were 100,000 tigers that roamed in the wild. Today, this number is down to a painful 3200.

Analytics

Being a Service Provider in a Connected World

Being a Service Provider in this era of Connected World, entails delivering effective Customer Support. Effective customer support leads to Superlative Customer Experience. But this would require a 360° understanding of each customer which is easier said than done.

Analytics

Analytics led Customer Insights in a Connected World – your path to Big Profits from Big Data

We live in the era of Big Data and connectivity. In our ever more connected homes, humans are being taken out of the equation in a trend called home automation. Smart meters in homes can send data to utilities in order to dynamically regulate peak consumption periods, and thermostats like...

Tech Support

Knowledge Centered Support (KCS) - The Way We Solve Problems

To quote David Kay of DB Kay & Associates “KCS is not something we do in addition to solving problems. KCS is the way we solve problems.” Knowledge Centered Support (KCS) is a methodology and a set of practices and processes that focuses on knowledge as a key asset of the Support...

Tech Support

Support for the Connected Home - Differentiator for Best techsupport

One in five adult American internet users already has a device at home that connects the physical environment to the Internet - Forrester Research

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