Tech Support

Delivering The Gold Standard Of Technical Support

What does it mean to “Deliver The Gold Standard Of Technical Support”?  Simply put it means that you are delivering Support that is the measuring standard that all others are striving to provide.  You are the best at Support and what you do in your technology space.  It does not matter if...

Testing Services

Smart business choices for better technology output

Mobility and its advantages need no more elaboration. As an integral part of an enterprise, mobile technologies need to be increasingly better, smarter and of course infinitely more efficient.

Analytics

Make Big Data a BIG part of your business plan

The data derived from a normal customer interaction can vary in significance across various levels. It can be hugely insightful, or just about data as is. The tragedy is, tech support teams almost always fail to see its significance in the scheme of things. The data is collated and...

Corporate Social Responsibility

Awaiting pre-monsoon showers

Summer has descended upon the subcontinent. The cities, towns, plains, and the once salubrious hill stations are heating up. The days are hot, the nights are still. There is no escape. It is immutable.Everyone waits for  rain. The Malnad is ready to receive her.

Thought Leadership

Balancing Technology & Business

Recently, there has been a lot of ocean churning over whether it is the CIO or business that has control over technology spend. Much of this has been due to a wide gap between the promise and actual realization of business potential by technology. For a better part of the last half...

Security Services

HeartBleed shows the mirror- how secure we really are

The internet is increasingly become the place where all the information about us as individuals reside. Our preferences, activities, social connections and even critical data like bank account details, income details and even password details reside online today.

Thought Leadership

Securing the winds of change

The current meteoric rise in BYOD (Bring You Own Device) has clearly shown that it is on the expected trajectory in the process of delivering on its promises of better innovation, mobility, finer work-life balance combined with significantly improved productivity. There is a clear and...

Thought Leadership

Marketing in the new world

The marketing landscape has changed more over the last five years than it did over the last 50. Social media has crunched the change in marketing tools, systems and the whole playing field by about a century, it would seem and changed the communication industry beyond recognition.

Thought Leadership

The New Marketing Dynamics- technology to the Rescue

With the social media looming larger than life on all marketing communication activities, everyone needs a hand with making messaging work. There are tools available that will perhaps take your marketing message to a better destination than before. These tools may not be able to harness...

Security Services

Security II- How do we integrate vulnerability tests within the network?

Threats abound, and of course, as our possession grow more valuable, our threats become scarier. Just a few years ago, defence was the only strategy to adopt against these threats, but today, the rapidly changing landscape has made early detection critical. Preparedness for the attacks is...

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