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7 tips to avoid common pitfalls with AI in customer service

Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers say...


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Tags: Customer Satisfaction, AI, customer journey,

How do you say ‘thank you’ to your customers?

Do you say ‘thank you’ to your customers? If so, how often? If not, have you considered the power of appreciation? Whether it’s...


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Tags: Customer Experience, Guest Blog

Is Net Promoter Score Dead?

The Net Promoter Score® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System®, have long been...


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Tags: Guest Blog, net promoter score, strategic goals,

CruiseBoard: A Game-Changer for your Business!

In the current business environment, everything that needs to be managed has to be measured. If a company wants to manage its...


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Tags: data analytics suite, Featured Blog, organizational strategy,

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee Experience...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020

The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun. At...


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Tags: Customer Experience, Digital Transformation, AI-driven automation,

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