Research is clear: customer service is one of the biggest drivers of customer loyalty. In fact, 78 percent of U.S. consumers say...
Tags: Customer Satisfaction, AI, customer journey,
Do you say ‘thank you’ to your customers? If so, how often? If not, have you considered the power of appreciation? Whether it’s...
Tags: Customer Experience, Guest Blog
The Net Promoter Score® (NPS) and the wider ecosystem to which it belongs, the Net Promoter System®, have long been...
Tags: Guest Blog, net promoter score, strategic goals,
In the current business environment, everything that needs to be managed has to be measured. If a company wants to manage its...
Tags: data analytics suite, Featured Blog, organizational strategy,
No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...
Tags: Guest Blog, Employee Experience, RPA,
I just read Stacia Garr’s research on the 4 Levers of Employee Experience...
Tags: Artificial Intelligence, Guest Blog, natural language processing,
The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...
Tags: Customer Experience, ROI, Guest Blog,
The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun. At...
Tags: Customer Experience, Digital Transformation, AI-driven automation,
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