Analytics, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their customers. Fostering positive relationships with customers is possible only if an enterprise can exceed customer expectations. Social media has played a vital...

Corporate Social Responsibility

Sustainability in the Hi-tech Industry

The entire globe is aiming towards emission reduction and sustainability. Every sector is boosting its green score year-on-year by switching over to renewables, efficient practices, better technology, and innovation. Mega model Gisele Bundchen and actor Leonardo DiCaprio are active...

Tech Support, Thought Leadership

Optimised supply chain management for tech support enterprises

In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to cater customer demand. One such strategy is reducing cost through Optimised supply chain management. I have already written a blog on "Adjacent service...

Tech Support, Thought Leadership

Adjacent service strategy for the millennial customer

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the world by storm. This gives OEMs an opportunity to build positive relationships with customers post purchase by delivering extraordinary after sales support...

Tech Support, Thought Leadership

Bimodal tech support - the game changer

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a stiff upright position accompanied by short strides, unlike other runners who ran with their bodies bent forward accompanied by long strides. It’s a unique...

Automation

Enterprise Automation in the disrupted world

Infrastructure and operations enterprises are experiencing an exponential growth in computing, storage and network technologies. Many enterprises have moved to the cloud and some are taking the plunge to the cloud. Automation of tasks, processes helps enterprises to save costs, grow...

Thought Leadership

Analyzing Customer Behavior

Welcome to the new world of discerning customers. Armed with technology and a seemingly infinite volume of information at their fingertips, these customers are impatient, assertive and fickle.

Thought Leadership

Creating lifetime value for customers

Having a steady stream of customers is fine, but how do you ensure customer loyalty for a lifetime? Customer Lifetime Value (CLTV) measures just this. By examining customer value – not just in the present day, but over a period of around 20 years – businesses can better retain regular,...

Security Services

Is your privacy secure

A few years ago, a privacy crusader and employee of the US government released documents that showed how the US systematically spied on its own citizens. This was on the premise that profiling internet and social media users could help stop the next big terrorist attack. Since this big...

Infra Services

Best Practices in InfraSupport Management

Infrastructure Monitoring is the key to effective management for any enterprise in today’s hyper connected world. With the advent of new technologies and their associated threats, risks and vulnerabilities, it is vital to have a monitoring tool in place which can alert you on time and...

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