Infra Services

Six Sigma for InfraSupport

Innovation has sustained to drive a hugely competitive environment within the IT industry. Some of the country’s greatest IT organizations are looking in good shape and energetic these days because of innovative practices adopted by them

Marketing

Six Email Marketing Tips for Lead Generation

Writing emails that get responses is an incredibly valuable skill – and what makes an email likely to get a response is hard to determine. Harder than that is making people to open your emails. The subject line plays a vital role in this.

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

Analytics, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their customers. Fostering positive relationships with customers is possible only if an enterprise can exceed customer expectations. Social media has played a vital...

Corporate Social Responsibility

Sustainability in the Hi-tech Industry

The entire globe is aiming towards emission reduction and sustainability. Every sector is boosting its green score year-on-year by switching over to renewables, efficient practices, better technology, and innovation. Mega model Gisele Bundchen and actor Leonardo DiCaprio are active...

Tech Support, Thought Leadership

Optimised supply chain management for tech support enterprises

In the era of bimodal tech support, tech support firms need to have a strong digital strategy to future proof their services to cater customer demand. One such strategy is reducing cost through Optimised supply chain management. I have already written a blog on "Adjacent service...

Tech Support, Thought Leadership

Adjacent service strategy for the millennial customer

In my previous blog, I had mentioned that bimodal tech support is the game changer in the tech support world. IoT is taking the world by storm. This gives OEMs an opportunity to build positive relationships with customers post purchase by delivering extraordinary after sales support...

Tech Support, Thought Leadership

Bimodal tech support - the game changer

Michael Johnson was once called the fastest man in the world. The track superstar had an unorthodox style of running with a stiff upright position accompanied by short strides, unlike other runners who ran with their bodies bent forward accompanied by long strides. It’s a unique...

Automation

Enterprise Automation in the disrupted world

Infrastructure and operations enterprises are experiencing an exponential growth in computing, storage and network technologies. Many enterprises have moved to the cloud and some are taking the plunge to the cloud. Automation of tasks, processes helps enterprises to save costs, grow...

Thought Leadership

Analyzing Customer Behavior

Welcome to the new world of discerning customers. Armed with technology and a seemingly infinite volume of information at their fingertips, these customers are impatient, assertive and fickle.

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