Analytics, Chatbots, AI, Intelligent Automation, superior customer experience, IT service provider, emerging technologies, operational expertise, customer journey

How emerging technologies are re-defining the IT service provider landscape

Technology is changing the way organizations do business across all major industries. New technologies (and new applications of existing technologies) are being developed all the time, and businesses are naturally looking for ways to incorporate emerging technologies into their...

superior customer experience, enterprise support, customer intelligence, digital framework, subscription-based services, technology vendors, single-view of customer

Driving Superior Customer Experiences by Transforming Enterprise Support

Introduction

Video Game Support Services, Gaming Customer Services, Gamers as support agents, Customer Support in the Gaming Industry, gaming customer support

6 Reasons Why Gaming Organizations need Good Customer Services

Entertainment not only relieves stress but can also be a great source of happiness. While games have always been a great source of entertainment the mediums through which they are delivered and consumed have created a snowball effect over the years. As much as 64% of the general...

Internet of Things, 5G communication services, 5G Implementation, Network Slicing Solutions, Edge Computing Services, Network Deployment Services

How Telcos Can Innovate to Accelerate 5G Implementation

5G, or the fifth generation of the communications technology for cellular mobile devices, is a quantum leap over the 4G (LTE/WiMAX), 3G (UMTS), and 2G (GSM) systems prevalent in most countries. 5G technology holds the promise of super high-speed data, significantly lower latency and...

Cloud Services, Automation, advanced analytics, testing and development, on-demand infrastructure, DevOps, mobility services, Lab-as-a-Service

Lab as a Service: An Emerging Horizon of Possibilities

A comparative study of global brands from 2008 to 2018 provides an insight into the innate power of digital technologies. All of them have utilized digital technologies to impact the way we produce, acquire, communicate, and consume. In the 1990s, brands spent $5 million to launch a...

Customer Experience, sustainable growth, product lifecycle management, advanced analytics, predictive modeling, contextualisation, data-driven insight

How Advanced analytics-driven PLM can help you achieve more business value

What do P&G, Jaguar, Land Rover, Unilever, Johnson & Johnson, or Rolls Royce have in common? Yes, they are all leading product companies of the world. But apart from that, they all vouch for the transformative power of having a cutting-edge product lifecycle management (PLM) approach in...

IoT, GIS, augmented reality, geospatial analytics, location-based services (LBS), data-driven security, 3D spatial positioning, Virtual Reality, location intelligence data, geospatial data

Location Intelligence unlocks the true value of Geo-Spatial data

Digitization is changing business-customer interactions, companies are focused on how to deliver seamless, uniform experiences to their customers, when and where they demand. The digitally savvy customers are now getting what they want, almost instantly. They are app natives, always...

cyber-attacks, contextual intelligence, data-driven security, cyber criminology, AI security

neutralize cyber-attacks with contextual intelligence

In one of the largest breaches in 2018, Target Inc. was targeted by cyber-criminals who made away with critical information of 110 million customers. The information leak occurred through a vendor site where an unsuspecting employee decided to reply to a phishing mail. 2018 has seen...

location intelligence, geospatial analytics, telecommunications, location-based services (LBS), network planning

How location-based contextualization helps telecommunication companies drive value

70% of telecommunication companies cite location intelligence as a key factor affecting their success, reports Dresner Advisory Services’ 2018 Location Intelligence Market Study. This is not surprising considering the wide geographical spread of their business, which poses challenges...

Chatbots, facial recognition, augmented reality, retail analytics, consumer experience, conversational AI, transform shopping experience

Conversational AI: the digital retail wonder

AI is being looked at as a game changer which can beget better customer interactions across various channels, devices, and touch points. To humanize these interactions, brands are making contextual investments to drive human-like conversations, also known as Conversational AI. This...

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