Bienvenidos Costa Rica! This LATAM location has found its stride in becoming the go-to place for digital natives to find their creative voices. Costa Rica is not the new kid on the block when it comes to diversity. A new generation of change agents like Zs and millennials create a future of their own and forge their creative pathways at CSS Corp; it’s become the focal point where multiple identities, niche interests, and individualistic passions converge.
Operations in Full Swing
CSS Corp is gaining significant traction in fleshing out digitally infused customer support for clients across Latin America and beyond from a nation that's buzzing with foreign investments and trade. CSS Corp rapidly scaled up operations thanks to various factors such as experience in handling 150 global clients, managing 18 delivery centers & offices in 5 continents, and offering multilingual support in 25 languages. This success story is attributable to a robust and flexible delivery model resulting in operational efficiencies for B2B and B2C clients.
Infrastructure & Workforce
CSS Corp offers more than 800+ seating capacity at 3 delivery centers in downtown San Jose, the capital and financial hub, with direct flights to North America. The Terra Campus Business Park, which is 20 miles from the airport, has a capacity of more than 200 workstations. Its proximity to a cluster of colleges offers a skilled talent pool to hire from. The delivery locations are ideal for real-time collaboration with clients across North America and Europe.
The young workforce offers voice, chat, email, and social media customer support in English, Spanish, Portuguese, French, and German. Keeping in mind their working style and demands, the high-tech offices offer recreational lounges, smart conference rooms, and new-age training labs. CSS Corp’s infrastructure in Costa Rica meets the highest global quality standards and accreditations such as ISO 27001, ISO 22301, and SOC 2. With operations in full swing in Costa Rica, there’s no turning back.
Costa Rica has more to it than its rich Spanish landscape and coffee plantations. A robust educational system, high literacy rates, multilingual population, political & socio-economic stability lend the Central American nation its appeal for potential investors.
Here are some quick facts as on January 2021:
- Language support: English, Spanish, Portuguese, French & German
- Ideal for: L1, L2, L3 Technical Support, High-End & High-Touch Support, Enterprise Support, Customer Success Management, Project Management
- Regions served: Americas, APAC, and Europe
- Major client service lever: Premium, CoE driven
- Key industry focus: Across various industries
- Location USP: Matured services sector
The Need of the hour: Digital Acceleration
Uncertainties of the pandemic, the new strain of the virus, and vaccination efficacy are looming questions. With the new dawn of 2021, the velocity of digital acceleration takes priority #1. Talk of the tech town is all about digital commerce, cloud contact centers, user experience, digital experiences, and digital engineering services. Decision-makers need to reimagine customer experiences through digitally infused support. B2B2C decision makers need to rope in the right partner who’s shown the resilience to deliver results in the thick of the storm. Look no further than Costa Rica for the next phase of growth.
Get in touch with us to invest in a memorable journey at this trending destination.