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CSS Corp’s Top 25 Blogs of 2020

What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would cease in a month or so, but that’s not been the reality. Fears of a new variant of the virus loom large, however, the good news is that vaccines are being shipped across countries as we write this blog. What’s clear is that the New Normal requires smart ways of serving customers via digitally infused support. CSS Corp has been at the forefront in ensuring seamless business continuity and memorable CX for clients. While the pandemic persists in gnawing at us, let’s hope for a bright new dawn in 2021.

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From December to January, we’ve compiled a list of our top thought leadership blogs. Happy reading.

  1. ImpacToons: #1 playbook on digital support & enterprise IT – Dec 17, 2020
  2. How covid-19 is reshaping the contact center industry – Dec 03, 2020
  3. Update: CSS CORP wins gold at customer sales & service world awards – Nov 11, 2020
  4. Leveraging human intelligence & automation to drive biz outcomes of choice – Nov 06, 2020
  5. The acceleration towards a digitally-led tech support – Oct 29, 2020
  6. FORRESTER NOW TECH mentions CSS CORP’S AI-based text-analytics functionality – Oct 21, 2020
  7. CSS CORP wins gold in the 7th annual 2020 Globee Awards® - Oct 16, 2020
  8. CSS CORP launches digital assurance to bring automation to UX testing – Sept 17, 2020
  9. Badge of honor: here's the cx leader in telecom & media – Aug 28, 2020
  10. The zen of tech-driven support in 2020: 4 perspectives that matter – Aug 20, 2020
  11. Accessing location intelligence to optimize road navigation in logistics – Aug 07, 2020
  12. Why digital assurance is the new quality assurance – July 24, 2020
  13. Top 5 learnings for the it industry during the social distancing stipulations – July 15, 2020
  14. Hey map providers! translate POI to ROI – July 06, 2020
  15. Virtual hiring in the new normal – June 23, 2020
  16. CSS CORP’S KYRA transforms tech support – June 10, 2020
  17. Top analyst hails CSS CORP’S RESILIENCE & CHEER framework – June 05, 2020
  18. TSW executive discussions with google, cisco, and Philips – May 18, 2020
  19. CSS CORP is an early mover in transitioning to 100% WFH model – May 07, 2020
  20. Leveraging ai to automate data extraction from geo-tagged images – April 30, 2020
  21. Cruiseboard: a game-changer for your business! – March 31, 2020
  22. Cloud wars & mobile accords - trends that could impact CRM in 2020 – Feb 21, 2020
  23. Gain a competitive edge in tech-talent acquisition & retention – Feb 11, 2020
  24. The gold standard in CX innovation is here! – Feb 04, 2020
  25. Quantum computing & AI to be among top tech trends for 2020 – Jan 17, 2020

Stay tuned for more blogs to come in the new year. Wishing you a brighter 2021!

The CSS Corp Editorial Team

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