An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at CSS Corp have been lauded by various analyst firms for being among the first to move to the 100% WFH model when the pandemic struck and for our ability to scale virtually with no impact to customer SLAs. Happy to share that CSS Corp has won the Gold Award for ‘Contact Center of the Year’ at the Customer Sales and Service World Awards 2020. This recognition marks our 50th International Award over the last couple of years, making CSS Corp the most awarded and recognized IT services firm of its size range in the global industry today!
Contact Center Partner of Choice
We have won the award for driving business transformation by re-imagining contact center operations using innovative digital technologies and business engagement models, all while staying resilient during these uncertain times. Our COVID heroes ensured local empowerment and made seamless remote work and virtual collaboration a reality for more than 8,000 employees across 18 centers and 5 continents. This fueled proactive scenario planning, early communication, and expectation management, all of which were critical to our success and that of our clients.
Our AI-driven CX platform played a significant role in our capability to handle the increased contact center volumes with ease. Our differentiated outcome-based and gain-sharing models have enabled us to help transform client support ecosystems.
Hall of Fame
Our technological forte coupled with the belief of leading with empathy is what sets CSS Corp apart. From HfS Research detailing our work from home solution framework in their POV and NelsonHall applauding our CX capabilities and vouching for our strengths as a CX leader, to Everest Group showcasing how CSS Corp handled additional volume of service requests to ensure high CSAT levels in their report, we have been applauded for our customer-centric approach. At the same time, CSS Corp was among the few organizations where pay hikes and variable pay were given out at the peak of the pandemic in April.
This recognition is a mark of our leadership agility and digitally infused, cutting-edge CX and tech support capabilities for our clients. The SVUS (Silicon Valley United States) Awards Group, one of the world’s premier awards programs, will present the award during a virtual awards ceremony in December 2020. We extend our gratitude to all our employees for their teamwork and dedication.