CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across 63 countries, CSS Corp bagged 2 prestigious awards, a Gold and a Bronze STEVIE® Award at the 18th Annual International Business Awards® 2021. While walking the actual red carpet seems unlikely any time soon, the virtual awards ceremony on December 8th of 2021 will witness a roar of celebrations. Noteworthy is the award-winning attributes that brought the jury to the edge of their seats as they delivered the final verdict.
The Golden Frameworks Worth Following
In the Computer Services (Large) category, CSS Corp scooped the Gold Stevie® Award in the Company of the Year category. Attributes include robust business growth, creative employee engagement initiatives, technology innovation, and overall resilience when it mattered the most. These traits propelled the organization to the next phase of expansion during the pandemic. Imagine being in the eye of the storm without any playbook to turn to. At the onset of the disruption, the leadership swiftly swung into action to flesh out 2 proprietary frameworks aimed at employee well-being and productivity. After all, employees are the most appreciable assets; Employee Experience (EX) and Customer Experience (CX) go hand in hand.
With morale, engagement, and empathy being the driving force, the CHEER Framework stands for
C: Communicating with employees
H: Highlighting their accomplishments
E: Energizing our teams
E: Engaging our people
R: Recognizing employees’ achievements
CSS Corp rolled out employee well-being initiatives through the SAFE Framework (Support, Awareness, Facilitation, Emergency), launched the intra-company COVID-19 app, and offered 24x7 doctor-on-call helpline services round-the-clock, multi-channel and multi-lingual telemedicine support, and conducted timely vaccination campaigns.
Strategy That's as Enduring as Bronze
The jury gave the Bronze Stevie® Award for Best Technical Support Strategy and Implementation. Over the years, CSS Corp invested heavily in bolstering its capabilities as a strategic CX partner. Industry use-cases are replete with success stories (read our case studies) of business transformation services and innovative use of new-age digital technologies thereby winning the hearts of global clients. Contact centers have moved from being cost centers to profit centers and now experience centers. CSS Corp has transformed customer support from an effort-driven to an intelligence-driven ecosystem through new-age technologies such as AI, Automation, Analytics, and Augmented reality. The Bronze Stevie® Award stands as a testament to the Best Technical Support Strategy and Implementation.
CSS EDISON™ delivers the client’s most critical business outcomes—seamless and superlative customer experience, cost optimization, and revenue creation.
The Gold and Bronze Stevie® Awards are like double badges of honor that vouch for CSS Corp’s caliber and positioning to drive unique value creation for clients.