Artificial Intelligence, Predictive Analytics, Chatbots

artificial intelligence enabling Marketing operations

Re-inventing the B2C Marketing Landscape with Human-AI partnerships

Digital Transformation, Digital Infrastructure

The Roadmap to Success in the Digital Era

Digital CX. This term has gained relevance over the years for businesses in various industries. Retail, transportation, automotive, healthcare, banking and financial services are some of the many industries that have experienced gains by leveraging the power of the digital. For instance,...

How digital powers SMART consumer experiences

Mitigating challenges to enable omni-channel experiences

Retail, Customer Experience

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Infra Services, infrastructure, Digital Infrastructure Operations, Digital Infrastructure, 2018 Trends Impacting Digital Infrastructure, Digital infrastructure technology, Infrastructure Operations, Trends in digital infrastructure services

Digital Infrastructure Operations

Do Enterprises Need Digital Infrastructure Operations? Gartner analyst David Cappuccio recently released a report on the “Top 2018 Trends Impacting Digital Infrastructure and Operations,” in which he gives due credit to the increasingly fragmented nature of IT infrastructure in a digital...

Analytics, IT operations, AI, IT Support, help desk, Omni Channel Support, service desk, Business service desk

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital age...

Digital Technology, Marketing, Thought Leadership

Predicting Consumer Behavior in the Retail Industry

Here is a not-so-rare scenario in retail. A sales promotion campaign has run for 3 years with loads of success, but then it fails in the 4th year. In most cases, there will be some amount of introspection to see what has changed in the company, and why the performance targets were not...

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