The rapid transition to digital has significantly changed the world forever. Traditional voice and text businesses are declining as the data business grows exponentially. The competition has broadened to include new kinds of business models. Customer’s expectations are very different. ...
How AI is Shaping Enterprise Development
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January
24,
2018
The Rise of AI in Enterprise Development Marvin Lee Mensky, the American scientist and a researcher of Artificial Intelligence, said in 1967, “Within a generation, the problem of creating artificial intelligence will substantially be solved.” He was right. Today, Artificial Intelligence...
Chat Support For Millennials
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January
09,
2018
The Evolving Face of Chat Support Chat support today has come a long way from its humble beginnings in 1996. It was introduced by enterprises as a way to service customers faster and more efficiently, in real time. Something they were failing to do via their call centers. Customers were...
AI Powered Chat Support
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November
15,
2017
AI Powered Chat Support: Revolutionizing Customer Service
Artificial Intelligence in business to deliver positive experiences
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August
17,
2017
Artificial Intelligence (AI) And Customer Experience (CX)
