Cloud Services

Cloud Deployment & Migration: A Guide for CIO's

The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”

Infra Services, Internet of Things

Key Drivers for Industrial Internet of Things solutions

Industrial Internet of Things (IIoT) connects sensor equipped machines and systems, derives intelligent insights from sensor data and analytics for better market and operational strategy, and controls operation of machines and other assets for better business outcomes. IoT applications in...

Interview

Manish Tandon gets candid with Phil Fersht

In today's perilously paranoid services industry, many ambitious executives are resurfacing in smaller sized service providers, which can compete on smaller scale contracts that are arising with mid-market firms, in addition to being nimble enough to compete for business at the high end....

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

Retail

Three Retail Technology Trends to Boost Brand Image

The year 2016 is drawing to a close and retailers around the globe will be busy implementing their last quarter plans that includes year-end discount plans and Christmas offers to boost sales. Customers are waiting for the best deals and E-tailers too would be strengthening their websites...

Tech Support

A Successful Bimodal Tech Support Model

The bimodal tech support bridges the gap between the old and the new. This blog post will explain about a successful bimodal tech support model. Today, the market has become collaborative as opposed to being a competitive market in the past. Products that come out in the market have to...

Tech Support

Challenges in Bimodal Tech Support

Bimodal IT is the practice of managing two separate, coherent modes of IT delivery, one focused on stability and the other on agility.

Analytics, Tech Support

The Role of Speech Analytics in Tech Support

How many of you know that when you call a tech support agent, your conversations are recorded? If the tech support service is bad, you might get irritated and might raise your voice to show your dissatisfaction. The agent on the other end of the phone would understand that you are...

Analytics, Automation, Tech Support

Zero Touch Support

Imagine you are driving your car in the highway. Your wife calls you on your mobile phone; and as you are driving, you are not able to pick up the phone and answer her. You have two options now to talk to your wife

Analytics, Tech Support

Delighting Customers with Social Media Analytics

Today, enterprises have the mandate to deliver delightful customer experience throughout the product lifecycle to retain their customers. Fostering positive relationships with customers is possible only if an enterprise can exceed customer expectations. Social media has played a vital...

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