Tech Support

Knowledge Centered Support (KCS) - The Way We Solve Problems

To quote David Kay of DB Kay & Associates “KCS is not something we do in addition to solving problems. KCS is the way we solve problems.” Knowledge Centered Support (KCS) is a methodology and a set of practices and processes that focuses on knowledge as a key asset of the Support...

Tech Support

Support for the Connected Home - Differentiator for Best techsupport

One in five adult American internet users already has a device at home that connects the physical environment to the Internet - Forrester Research

Tech Support

Delivering The Gold Standard Of Technical Support

What does it mean to “Deliver The Gold Standard Of Technical Support”?  Simply put it means that you are delivering Support that is the measuring standard that all others are striving to provide.  You are the best at Support and what you do in your technology space.  It does not matter if...

Tech Support

The focus is now on Quality…

Over the years every organization with a customer support DNA strived to give a superlative experience to its customers. However, the last five years we had a shift of focus. What’s changed, as is obvious with market interactions and the changing business landscapes, is the stressing of a...

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