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Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

8 Essential Ecommerce Trends for 2021

By now we’re all aware of how disruptive COVID-19 has been.


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Tags: Guest Blog, social commerce, retail ecommerce,

TSIA, CSS Corp Co-Author Report: 2021 Trends in Outsourcing

The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...


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Tags: IT industry, IT Outsourcing, digital customer experience,

Work with the Most Awarded New Age Service Provider

As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous...


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Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

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