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CSS Corp launches Digital Assurance to bring Automation to UX Testing

We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital...


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Tags: Automation, Intelligent Automation, Guest Blog,

Hug Your Cloud. On-prem Cloud has its Place

Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...


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Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

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