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Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...


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Tags: global technical support services, customer service, Featured Blog,

The Zen of Tech-Driven Support in 2020: 4 Perspectives that Matter

Inhale and exhale; breathe in and breathe out. Employees are embracing meditation, yoga, virtual workouts, music, or any other...


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Tags: global technical support services, technical support for all industries, regional technical support services,

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...


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Tags: Chatbots, superior customer experience, customer journey,

How Can RPA Protect Workers in the Coronavirus Era?

The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...


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Tags: Automation, Guest Blog, RPA,

Accessing Location Intelligence to Optimize Road Navigation in the Logistics Sector

Truckers or truck drivers are the unsung heroes of a nation's economy. The hours and miles they put in to ensure goods are...


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Tags: location intelligence, geospatial analytics, location-based services (LBS),

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