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CruiseBoard: A Game-Changer for your Business!

In the current business environment, everything that needs to be managed has to be measured. If a company wants to manage its...


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Tags: data analytics suite, Featured Blog, organizational strategy,

Beyond RPA: A Roadmap for Intelligent Process Automation

No sports team throws players onto the field without a coach and a game plan. No business hires employees without a manager to...


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Tags: Guest Blog, Employee Experience, RPA,

EX and CX - Better Together

The Intersection of Employee and Customer Experience 

I just read Stacia Garr’s research on the 4 Levers of Employee...


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Tags: Customer Experience, Guest Blog, Employee Experience,

What Linguistic AI Has Learned
Since the launch of Linguistic AI (Artificial Intelligence) over a year ago it has been a busy period for our technology...

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Tags: Artificial Intelligence, Guest Blog, natural language processing,

New Research: The ROI of Customer Experience

The XM Institute recently published a new report, The ROI of Customer Experience, 2019. It examines the connection between...


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Tags: Customer Experience, ROI, Guest Blog,

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