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Cloud Wars & Mobile Accords - Trends that could impact CRM in 2020

The CRM software market size is expected to reach USD 80 billion by 2025, and the battles to claim a stake have already begun....


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Tags: Customer Experience, Digital Transformation, AI-driven automation,

Gain a Competitive Edge in Tech-Talent Acquisition and Retention

The need for exceptional tech talent in today’s cut-throat IT market is a no-brainer. But does that mean every organization...


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Tags: talent acquisition, HR strategy, employee first,

The Gold Standard in CX Innovation Is Here!

A fine line separates the good from the best, conventional from the unconventional, and laggards from the innovators. Treading...


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Tags: Digital Transformation, BIG Innovation Awards 2020, Digital CX platform,

How Brands Should Approach Personalization Barriers

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Tags: Digital Transformation, Guest Blog, Brand Strategy,

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