This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.
Tags: Analytics, Customer Experience, cognitive customer experience
The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in...
Tags: Customer Experience, AI, Intelligent Automation,
The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile,...
Tags: Digital Technology, Customer Experience, AI
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