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Cognitive Customer Experience - Transforming through cognitive analytics

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service...


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Tags: Analytics, Customer Experience, cognitive customer experience

what AI means to businesses in terms of cost optimization, efficiency & HR

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and...


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Tags: Customer Experience, AI, Intelligent Automation,

How to leverage digital tech to drive revenue growth

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile,...


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Tags: Digital Technology, Customer Experience, AI

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