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Customer Service Ticketing System : A Vital Customer Service Tool

With regard to customer service, ticketing systems have greatly evolved into what they are today.

As the demands of customers...


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When is Hybrid Cloud Management a Preferred Option?

Let’s talk about the old world (yes, you read that right!), when a company purchased a new software and then it had to buy new...


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Tags: Cloud Services

Enterprise Service Desk of the future

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services...


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Tags: Tech Support

Shadow IT : Is It Time To Accept?

Shadow IT has been the cause of concern for CIOs globally, and while the instinct has been to limit it or outright ban it,...


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Cloud Deployment & Migration: A Guide for CIO's

The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage,...


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Tags: Cloud Services

Who is a Product tester?

At the outset, let me define a couple of terminologies I will be using in this post. Product here refers to a software product...


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