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CSS Corp launches Digital Assurance to bring Automation to UX Testing

We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital...


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Tags: Automation, Intelligent Automation, Guest Blog,

Hug Your Cloud. On-prem Cloud has its Place

Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...


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Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

Migrate your Contact Centre to the Cloud - Piece By Piece

The benefits of a cloud-based architecture over an on-premises one are easy to prove. Multiple companies in a range of...


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Tags: Artificial Intelligence, Customer Experience, Digital CX platform,

Badge of Honor: Here's the CX Leader in Telecom & Media

Telecom and media service providers are redrafting customer engagement and Customer Experience (CX) strategies in the wake of...


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Tags: global technical support services, customer service, Featured Blog,

The Zen of Tech-Driven Support in 2020: 4 Perspectives that Matter

Inhale and exhale; breathe in and breathe out. Employees are embracing meditation, yoga, virtual workouts, music, or any other...


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Tags: global technical support services, technical support for all industries, regional technical support services,

The impact of COVID-19 on contact centres and customer experience

A crisis like the COVID-19 pandemic really shines a light on the way companies show up for their customers – which is why it’s...


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Tags: Chatbots, superior customer experience, customer journey,

How Can RPA Protect Workers in the Coronavirus Era?

The emergence of the Coronavirus pandemic on the world stage has completely upended most of our previously held assumptions...


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Tags: Automation, Guest Blog, RPA,

Accessing Location Intelligence to Optimize Road Navigation in the Logistics Sector

Truckers or truck drivers are the unsung heroes of a nation's economy. The hours and miles they put in to ensure goods are...


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Tags: location intelligence, geospatial analytics, location-based services (LBS),

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