AI, help desk, Intelligent Automation, Omni Channel Support, Customer Experience

what AI means to businesses in terms of cost optimization, efficiency & hr

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

Digital Technology, AI, Customer Experience

How to leverage digital tech to drive revenue growth

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile, social media, cloud, artificial intelligence and analytics) has created fierce competition. But the news is not all doom and gloom. At CSS Corp, we help companies...

Digital Infrastructure, Digital Transformation

The Roadmap to Success in the Digital Era

Digital CX. This term has gained relevance over the years for businesses in various industries. Retail, transportation, automotive, healthcare, banking and financial services are some of the many industries that have experienced gains by leveraging the power of the digital. For instance,...

How The Changing Business World Has Impacted IT

Today’s IT department doesn’t look like it used to. Triggered by simultaneous shifts in the business world, everything has changed: the work, the methods and the speed. Here, we look at four recent business shifts and how they have impacted IT.

Key Technology Trends driving Innovation and Customer-centricity in the Telecommunications Industry

135 years ago, Graham Bell changed the course of the human history with his invention of the telephone, giving birth to the telecommunications industry.  A simple phone call is still one of the biggest sources of revenue for the industry, but thanks to the advances in the network...

Get actionable insights and storm through competition!!

The rapid transition to digital has significantly changed the world forever. Traditional voice and text businesses are declining as the data business grows exponentially. The competition has broadened to include new kinds of business models. Customer’s expectations are very different. ...

How digital powers SMART consumer experiences

Mitigating challenges to enable omni-channel experiences

Artificial Intelligence, Digital Technology

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and equipment. High availability of networks is an integral part of business operations, and drives client experience. Network infrastructure provides the foundational...

Metaheuristic Optimization Algorithms, Metaheuristic Optimization, Quick Primer on Metaheuristic Algorithms, Metaheuristic

Connecting the dots between constraints, optimizations and algorithms

Nature has given every creature an equal opportunity to evolve and survive. There is also a natural and delicate balance between all its elements - living and non-living. Misuse or abuse of any of these elements will definitely cause an impact on the nature, and thereby disturb the...

Self Service Ecosystem, Customer Experience

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

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