Metaheuristic Optimization Algorithms, Metaheuristic Optimization, Quick Primer on Metaheuristic Algorithms, Metaheuristic

Connecting the dots between constraints, optimizations and algorithms

Nature has given every creature an equal opportunity to evolve and survive. There is also a natural and delicate balance between all its elements - living and non-living. Misuse or abuse of any of these elements will definitely cause an impact on the nature, and thereby disturb the...

Customer Experience, Self Service Ecosystem

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

Customer Experience, Customer Satisfaction, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

Retail, Customer Experience

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Security Services, Automation, Security, AI

Combating SECURITY THREATS WITH AI

In an increasingly digitally connected world, enterprise IT systems are more vulnerable than ever to security threats like viruses, application-specific hacks, phishing attacks, etc. With the prolific use of the Internet and other interactive mobile technologies, many small to...

Infra Services, infrastructure, Digital Infrastructure Operations, Digital Infrastructure, 2018 Trends Impacting Digital Infrastructure, Digital infrastructure technology, Infrastructure Operations, Trends in digital infrastructure services

Digital Infrastructure Operations

Do Enterprises Need Digital Infrastructure Operations? Gartner analyst David Cappuccio recently released a report on the “Top 2018 Trends Impacting Digital Infrastructure and Operations,” in which he gives due credit to the increasingly fragmented nature of IT infrastructure in a digital...

Analytics, IT operations, AI, IT Support, help desk, Omni Channel Support, service desk, Business service desk

Smart Service Desk for IT and Business Process Transformation

Smart Service Desk - How it Delivers According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

Cloud Services, Applications, Cloud Computing

Migrating and Architecting Applications in a Multi-Cloud Environment

 

5G, IoT, IoT Sensors, Telecom, 5G and IOT Demand, 5G Technology Trends, Emerging technologies for 5G systems, Next generation 5G technology

The Road To 5g Services

What 5G Promises - And How it Delivers Major digital product innovations bring with it the need for technology development to provide greater sustainability and bring on next generation customer experiences. Some burst on the scene and are quickly adopted; others trickle down more slowly,...

IT operations, IT Value, Customer Satisfaction, AI, Productivity, Intelligence, Intelligent Automation

Power up IT operations with Cognitive Technologies

How Cognitive Technologies are Revamping IT Operations  IT operational managers are under ever-increasing pressure to increase performance while reducing budgets. With increasingly complex technologies, increased globalization, and more reliance on technology for critical business...

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