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Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

CSS Corp Mentioned in Forrester Report: How to Choose Your Digital Worker Automation Platform

According to Forrester, the pandemic and recessionary pressures will accelerate the DWA investments to support millions of...


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Tags: Automation, digital workforce, RPA,

Partner with the Digital Disruptor in Contact Center Services

The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...


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Tags: advanced analytics, superior customer experience, Contact Center of the Year,

Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

8 Essential Ecommerce Trends for 2021

By now we’re all aware of how disruptive COVID-19 has been.


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Tags: Guest Blog, social commerce, retail ecommerce,

TSIA, CSS Corp Co-Author Report: 2021 Trends in Outsourcing

The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...


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Tags: IT industry, IT Outsourcing, digital customer experience,

Work with the Most Awarded New Age Service Provider

As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous...


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Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

HFS Top 10: CSS Corp Ranked 6th Globally in Digital Associates Services

Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role...


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Tags: Conversational Intelligence, CSS Corp Ranked 6th Globally, Digital co-workers,

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