Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
According to Forrester, the pandemic and recessionary pressures will accelerate the DWA investments to support millions of...
Tags: Automation, digital workforce, RPA,
The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...
Tags: advanced analytics, superior customer experience, Contact Center of the Year,
There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...
Tags: Digital Technology, Digital Transformation, superior customer experience,
By now we’re all aware of how disruptive COVID-19 has been.
Tags: Guest Blog, social commerce, retail ecommerce,
The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...
Tags: IT industry, IT Outsourcing, digital customer experience,
As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous...
Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...
Tags: Artificial Intelligence, operational resilience, contact center operations,
Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role...
Tags: Conversational Intelligence, CSS Corp Ranked 6th Globally, Digital co-workers,
Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.
