Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...
Tags: customer intelligence, customer service, text analytics,
At the onset of the pandemic, I remember reading a post by Sequoia Capital, where it stated that the Coronavirus is the black...
Tags: employee first, resilience framework, 100% work from home,
As cybersecurity attacks grow in volume and complexity, today’s security operations professionals are putting their faith in...
Tags: Guest Blog, cloud security, cybersecurity,
Cloud Computing is the dominant driver for Digital Transformation. Embracing Cloud in the digital transformation strategy...
Tags: Cloud Services, Digital Transformation, Cloud Computing,
Businesses are looking to Citrix Workspace to improve their users’ experience through simpler IT. Customers have also placed a...
Tags: Customer Success, cloud migration, Guest Blog,
If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords....
Tags: Cloud Services, cloud adoption, Guest Blog,
We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital...
Tags: Automation, Intelligent Automation, Guest Blog,
Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...
Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,
“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...
Tags: Customer Experience, technical support for all industries, Guest Blog,
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