With the onset of COVID-19 came a period of real difficulty for most businesses. Companies equipped with the technology to...
Tags: customer service, Guest Blog, Remote Work,
“You never let a serious crisis go to waste. And what I mean by that it’s an opportunity to do things you think you could not...
Tags: Customer Experience, resilience framework, contact center,
CSS Corp stands tall in the eyes of the world’s premier awards program. Among the many organizations that participated across...
Tags: Customer Experience, Employee Engagement, resilience framework,
If you're seeking services that are essential for the growth or efficiency of your business, then onboarding a service partner...
Tags: Tech Support, customer support, contact center,
In the age of platform wars where CX pros seek to get that extra edge over their competitors, CSS EDISON ™ shows it has a mind...
Tags: Analytics, Customer Experience, Customer Satisfaction,
COVID-19 has become an unprecedented disruption to all facets of the healthcare industry in a very short amount of time....
Tags: Artificial Intelligence, Healthcare Data Analytics, Deep Healthcare Analytics,
Forrester’s overview of 23 AI service providers in the Asia Pacific helps CIOs understand the value they can expect from an AI...
Tags: Artificial Intelligence, CIO, AI,
When it comes to vision technology, we have the tendency to throw around buzzwords such as “machine vision” and “deep...
Tags: deep learning, Guest Blog, machine vision,
CXOs are increasingly recognizing that stepping up their digital game would lead to more efficiency, innovation, and customer...
Tags: Customer Experience, Customer Satisfaction, cx strategy,
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