The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...
Tags: advanced analytics, superior customer experience, Contact Center of the Year,
There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...
Tags: Digital Technology, Digital Transformation, superior customer experience,
By now we’re all aware of how disruptive COVID-19 has been.
Tags: Guest Blog, social commerce, retail ecommerce,
The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...
Tags: IT industry, IT Outsourcing, digital customer experience,
As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous...
Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,
Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...
Tags: Artificial Intelligence, operational resilience, contact center operations,
Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role...
Tags: Conversational Intelligence, CSS Corp Ranked 6th Globally, Digital co-workers,
Digital transformation (DX) is not a new initiative. In fact, Forbes states that 70% of companies had a DX initiative in...
Tags: Digital Transformation, digital workforce, cloud adoption,
The past few months have called into question the traditional ideas of what constitutes business and how to do it “right”....
Tags: customer experience services, Digital Commerce, Digital-first Strategy,
Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.
