Artificial Intelligence

Artificial Intelligence in business to deliver positive experiences

                                                           Artificial Intelligence (AI) And Customer Experience (CX)

Cloud Services

Customer Service Platform : Optimize their Experience

 

Customer Service Ticketing System : A Vital Customer Service Tool

With regard to customer service, ticketing systems have greatly evolved into what they are today. As the demands of customers have changed with respect to the level of service quality, so have the tools to meet those demands. And a customer service ticketing system is one such tool that...

Cloud Services

When is Hybrid Cloud Management a Preferred Option?

Let’s talk about the old world (yes, you read that right!), when a company purchased a new software and then it had to buy new servers and storage boxes to be able to run that software, incurring huge costs with the hefty annual maintenance fees it used to pay to the software provider. 

Tech Support

Enterprise Service Desk of the future

Enterprise Service Desk is a gateway for customers, employees and partners, to resolve queries related to the services provided by a company, to find answers to their problems, and much more.

Shadow IT : Is It Time To Accept?

Shadow IT has been the cause of concern for CIOs globally, and while the instinct has been to limit it or outright ban it, that line of thinking may actually cause more harm than good.

Cloud Services

Cloud Deployment & Migration: A Guide for CIO's

The Cloud Deployment is a revolutionary facility providing configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction”

Who is a Product tester?

At the outset, let me define a couple of terminologies I will be using in this post. Product here refers to a software product or an off-the shelf, customizable business application. And tester here refers to a conventional, functional tester.

Inside Out – A Practitioner’s perspective on ADA Compliance

 

Top 4 Technologies that are changing the face of IT infrastructure

 

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