How 5G will change the world?

This article focuses on how cognitive technologies elevates customer experience from a contact center and customer service hubs.

The rapidly evolving Artificial Intelligence paradigm is influencing economies, disciplines, services and business models, and in the process modernizing operations, reducing costs, increasing service agility, and harmonizing customer experiences.

The digital revolution has improved consumers’ lives in many ways. For many businesses, the same revolution (including mobile, social media, cloud, artificial intelligence and analytics) has created fierce competition. But the news is not all doom and gloom. At CSS Corp, we help companies...

Digital CX. This term has gained relevance over the years for businesses in various industries. Retail, transportation, automotive, healthcare, banking and financial services are some of the many industries that have experienced gains by leveraging the power of the digital. For instance,...

Today’s IT department doesn’t look like it used to. Triggered by simultaneous shifts in the business world, everything has changed: the work, the methods and the speed. Here, we look at four recent business shifts and how they have impacted IT.

135 years ago, Graham Bell changed the course of the human history with his invention of the telephone, giving birth to the telecommunications industry.  A simple phone call is still one of the biggest sources of revenue for the industry, but thanks to the advances in the network...

The rapid transition to digital has significantly changed the world forever. Traditional voice and text businesses are declining as the data business grows exponentially. The competition has broadened to include new kinds of business models. Customer’s expectations are very different. ...

Mitigating challenges to enable omni-channel experiences