Analytics, Automation, Artificial Intelligence, Customer Experience, Customer Success

Customer Success Digitally Augmented

Digitally augmenting Customer Success for a growing security access provider

By the year 2020, there will be over 6 billion connected smartphones and around 50 billion connected devices on the planet. 1 in every 5 adults in the U.S. are never offline and this has heralded the digital...

Analytics

Business Intelligence (BI) and Business Analytics (BA) Trends

 

Digital Technology

Digital Transformation Framework for Business Success

 

Cloud Services

10 Strategies to Modernize Customer Support Operations

While it's certainly been overused, the old saying is still very true – the customer truly is king. Most organizations struggle with multiple time-consuming customer service manual processes and siloed functions that collaborate little with each other. According to Salesforce research,...

Tech Support

Onsite Tech Support vs Remote Tech Support

 Onsite Tech Support or Remote Tech Support: What Does Your Business Need? 

Cloud Services

Migrating to the cloud

"Small Business Cloud | 5 Reasons Why You Should Migrate to The Cloud, If You Haven't Already" Industry analysts have identified four technology trends that will play a big role in the growth of small firms in the coming year. They are cloud computing, IT services, mobility, and security.

Tech Support

5 Strategic best practices to improve IT customer service

If only there were five best practices to improve IT customer service! Depending on who you are talking to, the answers to the above question could vary. In this post, CSS Corp is excited to present its perspective on this matter as a Gartner listed IT services vendor. And yes, the...

Testing Services

Software testing - Perspectives

    Software Testing  - Strategic imperatives for new age QA Software testing as a service has grown rapidly in recent times, and has proved to be a profitable ‘accelerator revenue model’ for several IT service providers in India, and abroad. Software testing has evolved from being a...

Cloud Services

Virtualization and Cloud Computing

                                                              

Security Services

Cyber Security Solutions

                                                              

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