Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and equipment. High availability of networks is an integral part of business operations, and drives client experience. Network infrastructure provides the foundational...

Nature has given every creature an equal opportunity to evolve and survive. There is also a natural and delicate balance between all its elements - living and non-living. Misuse or abuse of any of these elements will definitely cause an impact on the nature, and thereby disturb the...

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

In an increasingly digitally connected world, enterprise IT systems are more vulnerable than ever to security threats like viruses, application-specific hacks, phishing attacks, etc. With the prolific use of the Internet and other interactive mobile technologies, many small to...

Do Enterprises Need Digital Infrastructure Operations? Gartner analyst David Cappuccio recently released a report on the “Top 2018 Trends Impacting Digital Infrastructure and Operations,” in which he gives due credit to the increasingly fragmented nature of IT infrastructure in a digital...

Smart Service Desk - How it Delivers According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...