In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

In an increasingly digitally connected world, enterprise IT systems are more vulnerable than ever to security threats like viruses, application-specific hacks, phishing attacks, etc. With the prolific use of the Internet and other interactive mobile technologies, many small to...

Do Enterprises Need Digital Infrastructure Operations? Gartner analyst David Cappuccio recently released a report on the “Top 2018 Trends Impacting Digital Infrastructure and Operations,” in which he gives due credit to the increasingly fragmented nature of IT infrastructure in a digital...

Smart Service Desk - How it Delivers According to a recent research by IDC, technology spending by non-IT business units will reach USD 609 billion this year as new influencers of IT emerge across the enterprise. The trend is expected to grow exponentially, and by 2020, non-IT business...

What 5G Promises - And How it Delivers Major digital product innovations bring with it the need for technology development to provide greater sustainability and bring on next generation customer experiences. Some burst on the scene and are quickly adopted; others trickle down more slowly,...

How Cognitive Technologies are Revamping IT Operations  IT operational managers are under ever-increasing pressure to increase performance while reducing budgets. With increasingly complex technologies, increased globalization, and more reliance on technology for critical business...