Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...
Tags: Artificial Intelligence, operational resilience, contact center operations,
Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role...
Tags: Conversational Intelligence, CSS Corp Ranked 6th Globally, Digital co-workers,
Digital transformation (DX) is not a new initiative. In fact, Forbes states that 70% of companies had a DX initiative in...
Tags: Digital Transformation, digital workforce, cloud adoption,
The past few months have called into question the traditional ideas of what constitutes business and how to do it “right”....
Tags: customer experience services, Digital Commerce, Digital-first Strategy,
Every organization, at some point, will be faced with a crisis. It may be something particular to the company – or as is the...
Tags: Exemplary Resilience, 5th Annual Pillar World Awards, CSS Corp Awards 2020
2020 was a black swan year 2020 for organizations across the globe; but amidst the challenges, we learnt how to adapt and...
Tags: BPO Organization of the Year, CXO of the Year, Exemplary Leadership,
Bienvenidos Costa Rica! This LATAM location has found its stride in becoming the go-to place for digital natives to find their...
Tags: IT Outsourcing, Cloud Contact Center, Digital Acceleration,
What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...
Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership
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