Cloud Services

Six Cloud Trends that are Making Waves in 2017

Cloud is no longer a buzzword that is only popular in large companies. It has trickled down to the masses. It is woven in our everyday lives, in the way we communicate, listen to music, watch movies, and store or share our data. Cloud has also dramatically transformed the way business...

Cloud Services

Three ways to devise an effective cloud strategy

The growth of digital cloud services in the last decade has made it the foundation for innovative business solutions across enterprises. According to a Gartner group survey, CIOs in the private sector estimate that 41% of the company revenue after 5 years will be generated from...

Analytics, Automation, Digital Technology, Tech Support, Customer Experience

How AI , Analytics, and Automation are revolutionizing Customer Support

 

Infra Services, Internet of Things

Key Drivers for Industrial Internet of Things solutions

Industrial Internet of Things (IIoT) connects sensor equipped machines and systems, derives intelligent insights from sensor data and analytics for better market and operational strategy, and controls operation of machines and other assets for better business outcomes. IoT applications in...

Digital Technology, Mobility, Thought Leadership, Customer Experience

Deliver exceptional user experience across devices to Transform CX

 

Testing Services, Digital Technology, Thought Leadership

DevOps is Powering Digital Transformation

The DevOps Landscape Over the last decade, software development has gone through a quantum change from its traditional waterfall model of distinct development phases to the more dynamic and overlapping Agile framework.

Interview

Manish Tandon gets candid with Phil Fersht

In today's perilously paranoid services industry, many ambitious executives are resurfacing in smaller sized service providers, which can compete on smaller scale contracts that are arising with mid-market firms, in addition to being nimble enough to compete for business at the high end....

Automation, Digital Technology, Mobility, Thought Leadership, Artificial Intelligence, Customer Experience

Conversational User Experience - 6 Key Design Principles

New channels of interaction are emerging, with voice gaining increasingly more attention, due to the advances in natural language processing and the success of voice platform devices such as Amazon's Echo and Google Home Assistant.

Digital Technology, Marketing, Thought Leadership

Predicting Consumer Behavior in the Retail Industry

Here is a not-so-rare scenario in retail. A sales promotion campaign has run for 3 years with loads of success, but then it fails in the 4th year. In most cases, there will be some amount of introspection to see what has changed in the company, and why the performance targets were not...

Digital Technology, Thought Leadership

Digital Transformation – Riding the Wave

Digital transformation is forcing IT to evolve

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