How The Changing Business World Has Impacted IT

Today’s IT department doesn’t look like it used to. Triggered by simultaneous shifts in the business world, everything has changed: the work, the methods and the speed. Here, we look at four recent business shifts and how they have impacted IT.

Key Technology Trends driving Innovation and Customer-centricity in the Telecommunications Industry

135 years ago, Graham Bell changed the course of the human history with his invention of the telephone, giving birth to the telecommunications industry.  A simple phone call is still one of the biggest sources of revenue for the industry, but thanks to the advances in the network...

Get actionable insights and storm through competition!!

The rapid transition to digital has significantly changed the world forever. Traditional voice and text businesses are declining as the data business grows exponentially. The competition has broadened to include new kinds of business models. Customer’s expectations are very different. ...

How digital powers SMART consumer experiences

Mitigating challenges to enable omni-channel experiences

Digital Technology, Artificial Intelligence

Modernizing Wireless Networks: The Strategic Need to Harness Artificial Intelligence

Managing network ecosystems for dependable services is a complex task, especially, with multiple interfaces, hardware and equipment. High availability of networks is an integral part of business operations, and drives client experience. Network infrastructure provides the foundational...

Metaheuristic Optimization Algorithms, Metaheuristic Optimization, Quick Primer on Metaheuristic Algorithms, Metaheuristic

Connecting the dots between constraints, optimizations and algorithms

Nature has given every creature an equal opportunity to evolve and survive. There is also a natural and delicate balance between all its elements - living and non-living. Misuse or abuse of any of these elements will definitely cause an impact on the nature, and thereby disturb the...

Customer Experience, Self Service Ecosystem

"Shift left” and Get Right

In today’s rapidly evolving environment, customers are at the center of the business ecosystem. Customers, especially millennials, are tech savvy and their expectations are at an all-time high. They demand ease, speed, and consistency in all their interactions. They seek instant...

Customer Experience, Customer Satisfaction, Self Service Ecosystem

Self-Service Ecosystem: Disrupting, Reinventing and Elevating the Customer Experience

“Oh, how the times have changed”. In just a few decades, a lot has changed in the way consumers interact with brands.

Retail, Customer Experience

How to raise the bar for e-commerce customer experience?

2018 will be an important year for e-commerce companies, with customer experience (CX) being among the top priorities for e-commerce brands across the world.

Security Services, Automation, Security, AI

Combating SECURITY THREATS WITH AI

In an increasingly digitally connected world, enterprise IT systems are more vulnerable than ever to security threats like viruses, application-specific hacks, phishing attacks, etc. With the prolific use of the Internet and other interactive mobile technologies, many small to...

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