What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...
Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership
I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...
Tags: Guest Blog, Employee Experience, COVID19,
As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...
Tags: Enterprise IT, Business in the New Normal, ImpacToons,
According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle...
Tags: Guest Blog, Call Centre Industry, All-in-One,
According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...
Tags: operational resilience, Contact Center Management, contact center operations,
It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...
Tags: Predictive Analytics, data-driven insight, Guest Blog,
Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...
Tags: Guest Blog, RPA, Robotic Process Automation,
An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...
Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,
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