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  • THOUGHT LEADERSHIP BLOGS

    Cogent Views on Technological Developments Driving Business Outcomes

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    Narratives on Technology Issues that Count

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    Views and Cues from Global Leaders

    Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp
The Future of Commerce: Data-driven, Predictive Personalization

It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...


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Tags: Predictive Analytics, data-driven insight, Guest Blog,

Women and Work-Life Balance in the COVID-19 Era

Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...


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Tags: Guest Blog, RPA, Robotic Process Automation,

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020

An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...


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Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,

Leveraging Human Intelligence & Automation to Drive Business Outcomes of Choice

The human brain is known to rely on heterogeneous data associations to enable computational functions. At a granular level,...


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Tags: Automation, cognitive intelligence, hyper-automation,

The Acceleration towards a Digitally-Led Tech Support

The New Normal has hastened enterprise transformation. Amidst high economic uncertainty and low visibility, tech support...


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Tags: Digital Technology, Customer Experience, global technical support services,

Forrester Now Tech Mentions CSS Corp’s AI-Based Text-Analytics Functionality

Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...


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Tags: customer intelligence, customer service, text analytics,

CSS Corp Wins Gold in the 7th Annual 2020 Globee Awards®

At the onset of the pandemic, I remember reading a post by Sequoia Capital, where it stated that the Coronavirus is the black...


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Tags: employee first, Featured Blog, resilience framework,

Traditional SOC is Dead. Long Live Modern Intelligent SOC

As cybersecurity attacks grow in volume and complexity, today’s security operations professionals are putting their faith in...


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Tags: Guest Blog, cloud security, cybersecurity,

Emerging Disruptions in Cloud Trends

Cloud Computing is the dominant driver for Digital Transformation. Embracing Cloud in the digital transformation strategy...


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Tags: Cloud Services, Digital Transformation, Cloud Computing,

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