What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...
Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership
I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...
Tags: Guest Blog, Employee Experience, COVID19,
As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...
Tags: Enterprise IT, Business in the New Normal, ImpacToons,
According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle...
Tags: Guest Blog, Call Centre Industry, All-in-One,
According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...
Tags: operational resilience, Contact Center Management, contact center operations,
It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...
Tags: Predictive Analytics, data-driven insight, Guest Blog,
Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...
Tags: Guest Blog, RPA, Robotic Process Automation,
An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...
Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,
Thank you for reading CSS Corp Blog. The best way to reach us would be to fill the form below and we will get back to you.