CSS Corp won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business...
Tags: resilience framework, Customer Engagement, CSS Corp wins Gold,
The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments...
Tags: Mobility, Artificial Intelligence, Digital Transformation,
In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...
Tags: Analytics, Artificial Intelligence, Customer Experience,
Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...
Tags: Customer Experience, Customer Satisfaction, Customer Engagement,
According to Forrester, the pandemic and recessionary pressures will accelerate the DWA investments to support millions of...
Tags: Automation, digital workforce, RPA,
The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...
Tags: advanced analytics, superior customer experience, Contact Center of the Year,
There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...
Tags: Digital Technology, Digital Transformation, superior customer experience,
By now we’re all aware of how disruptive COVID-19 has been.
Tags: Guest Blog, social commerce, retail ecommerce,
The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...
Tags: IT industry, IT Outsourcing, digital customer experience,
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