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Forrester Now Tech Mentions CSS Corp’s AI-Based Text-Analytics Functionality

Forrester’s overview of 30 providers revealed how customer insights professionals can use AI-based text-analytics platforms to...


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Tags: customer intelligence, customer service, text analytics,

CSS Corp Wins Gold in the 7th Annual 2020 Globee Awards®

At the onset of the pandemic, I remember reading a post by Sequoia Capital, where it stated that the Coronavirus is the black...


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Tags: employee first, resilience framework, 100% work from home,

Traditional SOC is Dead. Long Live Modern Intelligent SOC

As cybersecurity attacks grow in volume and complexity, today’s security operations professionals are putting their faith in...


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Tags: Guest Blog, cloud security, cybersecurity,

Emerging Disruptions in Cloud Trends

Cloud Computing is the dominant driver for Digital Transformation. Embracing Cloud in the digital transformation strategy...


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Tags: Cloud Services, Digital Transformation, Cloud Computing,

Citrix Tips: Make Your Cloud Migrations Easier Than Ever

Businesses are looking to Citrix Workspace to improve their users’ experience through simpler IT. Customers have also placed a...


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Tags: Customer Success, cloud migration, Guest Blog,

Breaking Down Financial Industry Buzzwords: The Reality of Cloud

If you’ve been in the technology industry for any amount of time, you’re likely familiar with the prevalence of buzzwords....


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Tags: Cloud Services, cloud adoption, Guest Blog,

CSS Corp launches Digital Assurance to bring Automation to UX Testing

We recently talked with CSS Corp about its investments in QA, in particular its new Digital Assurance offering. Digital...


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Tags: Automation, Intelligent Automation, Guest Blog,

Hug Your Cloud. On-prem Cloud has its Place

Many enterprises are amid a digital transformation, seeking to engage with customers and satisfy their needs through digital...


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Tags: Digital Transformation, Guest Blog, Cloud Infrastructure,

The Value of Data-Driven Insights for Contact Centers

“Thank you for calling. Please listen carefully because our menu has recently changed.” We’ve all heard this greeting, but...


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Tags: Customer Experience, technical support for all industries, Guest Blog,

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