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Partner with the Digital Disruptor in Contact Center Services

The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...


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Tags: advanced analytics, superior customer experience, Contact Center of the Year,

Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

8 Essential Ecommerce Trends for 2021

By now we’re all aware of how disruptive COVID-19 has been.


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Tags: Guest Blog, social commerce, retail ecommerce,

TSIA, CSS Corp Co-Author Report: 2021 Trends in Outsourcing

The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...


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Tags: IT industry, IT Outsourcing, digital customer experience,

Work with the Most Awarded New Age Service Provider

As we look back to March 2020 around the time when Covid-19 started rearing its ugly head, CSS Corp faced the most calamitous...


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Tags: IT industry, CSS Corp Awards 2021, CSS Corp Awards 2020,

AI in the Contact Centre: The Promise, the Reality, and the Future

Companies across all industries are experimenting with a suite of artificial intelligence (AI) solutions in the contact centre...


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Tags: Artificial Intelligence, operational resilience, contact center operations,

HFS Top 10: CSS Corp Ranked 6th Globally in Digital Associates Services

Never has there been such a battle cry toward digital acceleration than now. The pandemic has accelerated the pivotal role...


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Tags: Conversational Intelligence, CSS Corp Ranked 6th Globally, Digital co-workers,

Now’s the Time to Put Digital Transformation Initiatives into Hyperdrive

Digital transformation (DX) is not a new initiative. In fact, Forbes states that 70% of companies had a DX initiative in...


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Tags: Digital Transformation, digital workforce, cloud adoption,

Make Digital Commerce Work for You!

The past few months have called into question the traditional ideas of what constitutes business and how to do it “right”....


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Tags: customer experience services, Digital Commerce, Digital-first Strategy,

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