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CSS Corp Wins Gold Stevie® Award—Company of the Year

CSS Corp won the Gold Stevie Award in the Company of the Year-Computer Services category of the 19th Annual American Business...


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Tags: resilience framework, Customer Engagement, CSS Corp wins Gold,

Drive smart CX via CSS Corp’s SMART Mobility services

The mobility sector has unarguably undergone disruption like any other industry amidst the pandemic. Various subsegments...


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Tags: Mobility, Artificial Intelligence, Digital Transformation,

How Artificial Intelligence Impacts the Contact Center

In today’s technology-obsessed world, making life simpler, faster, and more seamless is a priority for both businesses and...


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Tags: Analytics, Artificial Intelligence, Customer Experience,

Future of customer experience: Virtual experiences infused with a human touch

Customer experience has taken on a new definition and dimension amidst the current COVID-19 crisis. Customer expectations have...


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Tags: Customer Experience, Customer Satisfaction, Customer Engagement,

CSS Corp Mentioned in Forrester Report: How to Choose Your Digital Worker Automation Platform

According to Forrester, the pandemic and recessionary pressures will accelerate the DWA investments to support millions of...


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Tags: Automation, digital workforce, RPA,

Partner with the Digital Disruptor in Contact Center Services

The evolving customer landscape and a pandemic-induced disruption have forced contact centers to change overnight. Agents, CX,...


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Tags: advanced analytics, superior customer experience, Contact Center of the Year,

Simplify Digital Transformation in 2021

There were some interesting business impacts during 2020 obscured by the almost daily headlines created from the pandemic,...


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Tags: Digital Technology, Digital Transformation, superior customer experience,

8 Essential Ecommerce Trends for 2021

By now we’re all aware of how disruptive COVID-19 has been.


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Tags: Guest Blog, social commerce, retail ecommerce,

TSIA, CSS Corp Co-Author Report: 2021 Trends in Outsourcing

The report on Outsourcing Trends in 2021 by John Ragsdale and Sunil Mittal discussed how technology companies are retracing...


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Tags: IT industry, IT Outsourcing, digital customer experience,

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