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    Cogent Views on Technological Developments Driving Business Outcomes


    Narratives on Technology Issues that Count


    Views and Cues from Global Leaders

    Disclaimer: Views and products mentioned by guests are not necessarily endorsed by CSS Corp
COVID-19: Five Spatial Approaches to Safely Reopen

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Tags: Healthcare Data Analytics, geospatial data, Analytics Dashboard,

CSS Corp’s Top 25 Blogs of 2020

What a roller coaster of a ride it’s been thus far. Most of us thought at the onset of the pandemic that the disruption would...

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Tags: Top 25 Blogs 2020, Best of the Best Thought Leadership

A Different Way of Connecting for a Different Way of Working

I have been reading every article I can find regarding how and when life will return to normal. The conclusion from scientists...

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Tags: Guest Blog, Employee Experience, COVID19,

ImpacToons: #1 Playbook on Digital Support & Enterprise IT

As we look toward a new year, economic uncertainty is the harsh reality staring at us. Despite these murky times, CSS Corp has...

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Tags: Enterprise IT, Business in the New Normal, ImpacToons,

All-in-One still a Game Changer for Call Centres in the Cloud

According to Merriam-Webster, the term “all-in-one” was first used in 1926 to describe an undergarment that combines a girdle...

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Tags: Guest Blog, Call Centre Industry, All-in-One,

How COVID-19 Is Reshaping the Contact Center Industry

According to the Contact Center Satisfaction Index 2019 from CFI Group, a market research firm, customer satisfaction with...

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Tags: operational resilience, Contact Center Management, contact center operations,

The Future of Commerce: Data-driven, Predictive Personalization

It’s no secret that a superior commerce experience is a competitive advantage in today’s digital-driven landscape. But...

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Tags: Predictive Analytics, data-driven insight, Guest Blog,

Women and Work-Life Balance in the COVID-19 Era

Working women are keenly aware of the juggling and multiple-hat-wearing that must be done in the face of the current global...

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Tags: Guest Blog, RPA, Robotic Process Automation,

CSS Corp wins GOLD at the Customer Sales and Service World Awards 2020

An organization’s true grit is measured in times of adversity and how it adapts to the situation defines its trajectory. We at...

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Tags: CSS Corp wins Gold, contact center operations, Customer Sales and Customer Service World 2020,

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