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Accessing Location Intelligence to Optimize Road Navigation in the Logistics Sector

Truckers or truck drivers are the unsung heroes of a nation's economy. The hours and miles they put in to ensure goods are...


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Tags: location intelligence, geospatial analytics, location-based services (LBS),

Why Digital Assurance is the New Quality Assurance

The way we see quality assurance and testing will change forever. The pandemic has brought about a reactive yet deliberate...


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Tags: Customer Experience, Digital Transformation, Digital Testing,

Top 5 Learnings for the IT Industry during the Social Distancing Stipulations

Covid-19 and the ensuing lockdown and social distancing stipulations have taken a severe toll on economies, businesses, and...


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Tags: IT strategic, Employee Engagement, digital collaboration,

Best practices for CX teams during COVID-19

The reality of COVID-19 and ensuing public responses has placed customer-facing teams in the spotlight. CX teams across...


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Tags: Automation, AI Chat Support, conversational AI,

Hey map providers! Translate POI to ROI

While CSS Corp offers a host of services under GIS, we want to touch upon a specific and essential aspect of this suite. It’s...


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Tags: geospatial, geospatial systems, geospatial data,

Pros and Cons of Implementing a CX Chatbot

Customer service leaders know that 2020’s CX strategy should be different from 2019’s—businesses need to evolve and modernize...


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Tags: Customer Experience, Chatbots, AI Chat Support,

Virtual Hiring in the New Normal

Recruiters are turning toward Virtual Collaboration platforms that offer 100% mobile experiences during physical distancing...


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Tags: HR, sustainable growth, digital workforce,

CX metrics – Which ones tell a more meaningful story?

A common debate at many companies is “what are the right customer experience (CX) metrics?” If you do some simple research,...


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Tags: Customer Experience, customer journey, net promoter score,

CSS Corp’s KYRA Transforms Tech Support

CSS Corp's KYRA is elevating tech support to a whole new level. The Augmented Reality (AR) solution presents significant...


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Tags: augmented reality, conversational AI, technical support for all industries,

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